Backup and Recovery

To ensure full and secure backup, Pellustro will handle backups in multiple ways:

Database Backup

• Daily full back of the database for every customer

• Backup saved on a dedicated customer server

• Last 18 database backup are stored

File Backup

Daily, a backup of the ‘variable’ files on the customer VM is taken using our backup system. These files include all the data files used by the product:

• Daily backup of log files

• Daily backup are stored for 30 days

• Backup are encrypted and stored in separate segment in the data centre

Off-site Backup

• Backups copied to offsite location after every two weeks

Recovery

The procedure to recover a (encrypted) backup, is dependent on the event that triggers the need for recovery.

• Data loss / corruption
  • The file(s) will be restored to its last good state.
• Database corruption
  • The database dump will be analyzed to find the timestamp of corruption. After this investigation, we restore the last known good dump.
• Server problems
  • We analyze the server problems, if it's not found in a reasonable time then a full restore will be done, after agreement with the customer. Virtual Machines can be replaced easily. The application + data can be restored in a short time.
• Datacenter crash + loss of data
  • In the very worst case, the offsite backups can be restored in a different data center. These offsite backups are maximum 14 days old.